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3CX Phone System for Windows System for Windows
Page 15
Logging into a Call Queue
Call queues allow calls to be queued in case all agents are busy. The actual configuration
of who is an agent for a particular Call Queue is done from the 3CX management
console. However, if you are an agent for a queue, you need to login to the queue to
actually start taking calls. This avoids calls being sent to your extension without you being
available.
To login to all Call Queues that you are a member of, select Action > Queue > Login to all
Queues from the Menu. From that point onwards you will be routed calls as they come
into the queue.
Specifying Away/Available status
Screenshot 10 – Specifying Away status
If you temporarily can not answer the phone, you can specify that you are ‘Away’. This
will show your colleagues that you are not in a position to answer calls, as well as handle
any calls according to the “Phone busy” setting configured for your extension.
To set your extension status, select “Available” or “Away” from the toolbar. Note that this
setting will persist even if you shut down 3CX VOIP client!
Calling from In side / Outside of the office
3CX VOIP client can be used from both inside and outside the office. If you are out side
the office, you often have to traverse firewalls and therefore it’s best to use the 3CX Out
side office mode. This will cause 3CX VOIP client to use the inbuilt VPN.
Before you can use the ‘Outside the office’ mode, you must specify the public IP of the
3CX Phone System server in the Connection dialog:
1. Select File > Settings from the menu