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3CX Phone System for Windows System for Windows
Page 26
You can configure what 3CX phone system should do if you do not answer the call, if you
are busy or if your phone is ‘unregistered’ (for example when you have not switched on
your SIP phone).
You have the following re-direction options for each of the possible events;
Continue ringing – the system will do nothing.
End Call
Forward to voice mail
Forward to extension –Specify the extension to forward to in the list box.
Forward to Queue/ring group – Specify the virtual extension number of the ring group
or queue in the list box.
Forward to Digital Receptionist –
Specify the virtual extension number of the digital
receptionist in the list box.
Forward to Outside number – In this case the system will forward the call to an
outside number. Be sure to include the complete dial string including the prefix.
The Forward all calls option is used when a user is temporarily out of the office, for
example on holiday.
Important notes
In the case of ‘No Answer’ you have to specify the time in seconds that you want the
system to wait.
In the case of ‘Busy’, you have to specify whether you want the phone or the PBX to
do the busy signaling. By default, most SIP phones do not give a busy signal back,
but accept a second incoming call. If you want to redirect a call when you are on the
phone, you will need to specify “Use PBX status” in the busy detection list box.
Advanced
Screenshot 23 - Advanced options