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3CX Phone System for Windows System for Windows
Page 29
Dial codes
Introduction
Dial codes are particular key/number combinations used to access particular functions
within the phone system.
Call pick-up
If you hear a particular extension ringing, and you know that person is not able to take the
call, you can take the call using the ‘Call Pickup’ feature. To do this, type
*20 <extension number> followed by the send key.
This will redirect the active call to your extension.
Call Park
If you wish to “park” a call and then pick up the call from another extension:
*00-9 – to park the call
*10-9 – to pick up a parked call.
For example, type *00 to park the call in ‘parking lot’ 0, and then *10 to pick up the call
from parking lot zero.
Parking lots support parking of multiple calls. Therefore, when un-parking, you can add
the extension number from which the call was parked to be sure that you un-park the
particular call you had parked there.
Note: Call Pickup and Call Park are only available in commercial editions of 3CX Phone
System