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1. Introduction to 3CX Phone System for Windows
   What is 3CX Phone System for Windows?
   Benefits of an IP Phone System / IP PBX
   How an IP Phone system works
   SIP phones
       Software based SIP phones
       Hardware based SIP Phones
       Analogue phones using an ATA adapter
   3CX Phone System components
   3CX Phone System editions
   What’s new in 3Cx Phone System V5?
       All versions
       Small Business, Pro and Enterprise editions
2. Installing 3CX Phone System for Windows
   System requirements
   Run set-up
   Activating 3CX Phone System
   Firewall configuration
       3CX Phone System behind a NAT / firewall
       Firewall installed on the 3CX Phone System machine
   Installing the 3CX Call Assistant
   The 3CX Call Assistant User manual
3. Creating Extensions
   Introduction
   Adding Extensions
   Configuring the SIP phones
   Testing your setup
       1. Check Phone System status with the status monitor
       2. Place a call to another extension
       3. Troubleshooting tips
   Importing extensions
4. Adding PSTN line(s) via a VOIP Gateway
   Introduction
       What is a VoIP Gateway?
       VOIP Gateway configuration overview
   Step 1: Create the PSTN lines in 3CX Phone System
   Step 2: Configure the VoIP gateway
       Generating a configuration file
       Configuring the PSTN Interface
5. Adding lines hosted by a VOIP Provider.
   Introduction
   Step 1: Create an account with a VOIP Provider
   Step 2: Add the VoIP provider account in 3CX Phone System
6. Creating Outbound Call Rules
   Introduction
   Creating an outbound call rule
   Manage outbound call rules
7. The Digital Receptionist / Auto attendant
   Introduction
   Recording a menu prompt
       Recording the prompt in Windows Sound Recorder
   Creating a digital receptionist
   Allowing callers to dial a known extension directly
8. Adding Direct numbers using DID/DDI lines
   Introduction
   DID numbers and 3CX Phone System – How it works
   Adding a DID line
   Troubleshooting DID lines
9. Ring groups & Call Queues
   Ring Groups
   Call Queues (Paid editions only)
10. Generating Call Reports
   Introduction to reports
   Creating a report
   Analyzing the call logs
11. Connecting 3CX Phone Systems
   Introduction
   Creating a bridge
   Calling a party on the other 3CX Phone System
12. General configuration
   Introduction
   Admin credentials
   General Settings
       SIP Port
       Ports to use for internal calls
       Ports to use for external calls
       Voicemail and FAX delivery settings
       Fax service settings
       STUN Server Options
       Settings for direct SIP calls
       Logging Level
       Configuring office hours
   Exchange 2007 Unified Messaging Integration
   e 164 number processing
   Firewall options
       Other
   Backup and Restore
   System prompts
   Update console
13. Troubleshooting
   Introduction
   Manual
   Configuration guides
   Support FAQ
   Web Forum
   Request support via our support system
Index