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3CX Phone System for Windows System for Windows
Page 24
Registered (idle) - The extension is registered and ready for phone calls.
Calling – The extension is dialling a number
Ringing – The extension is ringing
Connected – The extension is currently on a call
Holding – The extension has placed a call on hold
On Hold – The extension is party to a call that has been placed on hold
2. Place a call to another extension
If the status shows that the phones have registered correctly, you can make a call to
another extension. The status monitor will show that you picked up one extension and are
calling another.
3. Troubleshooting tips
If dialling another extension does not work, check the following:
That you have created the extensions and configured the phones with the same
authentication details and that they have registered. If they have not registered, you
have most likely entered the Extension Number, Authentication ID and Authentication
Password in the wrong fields.
Screenshot 5 - 3CX Phone System server status
Click on Phone System > Server
status to bring up the server status screen. This
screen shows the activity log of the server. Often these messages can give you further