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3CX Phone System for Windows System for Windows
Page 43
This section allows you to specify how an inbound call should be routed during office
hours. You can choose to route inbound calls to a:
Digital receptionist – Select the digital receptionist from the drop down list of
configured digital receptionists (note that digital receptionists are not available in the
beta version).
Extension – Select the extension from the drop down list of available extensions.
Ring group – Select the ring group from the list of available ring groups.
Queue – Select the queue from the drop down list of available queues (Enterprise
edition).
Route inbound calls out of office hours:
You can specify that an incoming call is routed differently if it is received outside office
hours. You can select from the same routing options. Click on the ‘Specify Office Hours’
button to define your office opening hours.
Route FAX (paid versions only)
If your gateway supports T38 faxes, you can have fax calls automatically routed to the
inbuilt T38 Fax server service. This will receive the fax and forward it as a PDF
attachment to the email address of a particular extension. Select whether you want to
dedicate this DID to fax (i.e. all calls to this number will be assumed to be fax), or whether
you want to rely on the fax auto detection of the gateway.
Select the extension number to have it sent to the email address of that particular
extension. If you select “Default virtual fax number”, the fax will be sent to the email
address configured for the virtual fax extension number. The default virtual fax number
email address is configured from the ‘General settings’ page in the General section.
Troubleshooting DID lines
If you have created DID lines, but calls are not being forwarded, its best to do the
following:
1.
Go to the Server Status screen in the 3CX management Console. The Server Status
screen lists current server activity and logs calls that are being received and for which
number they were received.
2.
Call the DID number that you configured, and monitor the Server Status log. You will
see a line appearing something like:
Incoming call from 1000 to <sip:789456123@3CXPhone System>
where “1000” is the internal number of the line configured to receive calls from the
VOIP Gateway or VOIP Provider and <sip:789456123@3CXPhone System> is the
content of the “To” header of the INVITE, i.e. the intended recipient.
3.
Now analyze the “To” header carefully and ensure that the DID number you have
dialled is present in the “To” header: <sip:789456123@3CXPhone System>.