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3CX Phone System for Windows System for Windows
Page 45
9. Ring groups & Call Queues
Ring Groups
A ring group allows you to direct calls on particular numbers to a group of extensions. For
example, you could define a group of 3 sales people, and have the general sales number
ring on all 3 extensions at the same time or after each other. When you create a ring
group, you also assign it a virtual extension number. This will be the number used by the
phone system to “address” the ring group.
Screenshot 85 - Adding a ring group
To add a ring group:
1. Click on the Advanced > Add Ring Group link to bring up the ‘Add Ring Group’ page.
2. Now enter the ring group options:
Virtual extension number – Specify an extension number which will be reserved for
this ring group. Note that this extension number will be automatically created. Do not
specify an existing extension number.
Name – Enter a friendly name for the ring group