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3CX Phone System for Windows System for Windows
Page 47
To add a Call Queue:
1. Click on the Advanced > Add Call Queue link to bring up the ‘Add Call Queue’ page.
2. Now enter the call queue options:
Virtual extension number – Optionally change the suggested virtual extension number.
Note that this extension number will be automatically created. Do not specify an
existing extension number.
Name – Enter a friendly name for the ring group
Ring time – Indicate the time out, i.e. for how long the phone should keep ringing
before it considers the call unanswered by that agent.
3. In the section ‘Call Queue agents’ specify the extensions that should be part of this Call
queue. Simply click on the extensions and click on the -> to make them a member. Move
the extensions up or down to configure the priority of an extension.
In addition to being a member, an extension/user must also login to start
answering calls routed to this call queue. Users can login to a call queue using the
login button in the Call Assistant.
4. In the section ‘Destination if no answer’, you can define what should happen if the call
does not get answered by the Call queue.
5. In the section ‘Other options’, you can specify a custom introduction prompt and a
custom music on hold file. You can also decide whether you wish to announce a caller’s
position in the queue and what the maximum wait time should be.