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4. Adding PSTN line(s) via a VOIP Gateway
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27
Introduction
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27
What is a VoIP Gateway?..................................................................................................
27
VOIP Gateway configuration overview..............................................................................
27
Step 1: Create the PSTN lines in 3CX Phone System
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27
Step 2: Configure the VoIP gateway
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31
Generating a configuration file...........................................................................................
32
Configuring the PSTN Interface.........................................................................................
32
5. Adding lines hosted by a VOIP Provider.................................................................................
33
Introduction
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33
Step 1: Create an account with a VOIP Provider...................................................................
33
Step 2: Add the VoIP provider account in 3CX Phone System
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33
6. Creating Outbound Call Rules.................................................................................................
35
Introduction
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35
Creating an outbound call rule
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35
Manage outbound call rules
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36
7. The Digital Receptionist / Auto attendant................................................................................
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Introduction
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37
Recording a menu prompt
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37
Recording the prompt in Windows Sound Recorder.........................................................
37
Creating a digital receptionist
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38
Allowing callers to dial a known extension directly
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39
8. Adding Direct numbers using DID/DDI lines
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41
Introduction
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41
DID numbers and 3CX Phone System – How it works..........................................................
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Adding a DID line....................................................................................................................
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Troubleshooting DID lines
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43
9. Ring groups & Call Queues.....................................................................................................
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Ring Groups............................................................................................................................
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Call Queues (Paid editions only)
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46
10. Generating Call Reports........................................................................................................
49
Introduction to reports.............................................................................................................
49
Creating a report.....................................................................................................................
49